Refund policy

 

Return Policy

At Elite Nutrition New Bern, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we gladly accept returns under the following conditions:

1. Eligibility for Returns:

• Returns must be initiated within 30 days of the purchase date.

• Products must be unopened, unused, and in their original sealed packaging.

• Clothing items must be unworn and in their original condition, including all tags.

• If the product is defective or damaged upon receipt, we will offer a replacement or refund.

2. Non-Returnable Items:

• Opened or partially used items, unless they are defective or damaged.

• Sale items or items marked as “Final Sale.”

3. Return Process:

• To initiate a return, please contact our customer support team at https://elitenutritionnb.com/pages/contact with your order number and reason for the return.

• Once approved, you will receive instructions for shipping the item back to us.

4. Refunds:

• Refunds will be issued to the original payment method after we receive and inspect the returned item.

• Please allow 5–7 business days for the refund to be processed.

5. Shipping Costs:

• Customers are responsible for return shipping costs, except in cases where the product was defective or damaged.

We truly appreciate your understanding and support!

If you have any questions about our return policy, feel free to reach out to us at https://elitenutritionnb.com/pages/contact